Tips for starting a new support ticket
We advise when sending a query to the technical team to provide us with maximum detail possible.
On the other hand it will be easier to track queries sent in historic Tickets (My support tickets in the client area) ifeach ticket corresponds to a specific topic . For example if you have to query a domain and its mail and are two different issues can create two separate tickets.
We ask not open new tickets to address an issue that was started earlier. Press always respond to keep the message line and so technicians can view messages sent earlier on the subject, will have more information and your answers will be more specific and fast.
