How to create a support ticket

To start a new query must access your Client Area  and press the menu Submit Ticket . This consultation will be recorded once sent on the menu My support tickets .

If you need to know the status of your ticket or review the responses of the technical team, login to your client area and click My support tickets to your ticket on-screen display

Tickets can also be initiated through email accounts, but please note that we can only serve requests that we receive from unauthorized email accounts in your customer area well because it is the email account listed as primary or additional contact and has marked the Support option. That way we can ensure the safety of its contracted services as well as data from your customer account.

  • We recommend you have a single contact between you and our Tecnical Department. In this way we optimize the time and expetise that we require both parties.
  • I recommend taking the time to make us requests with maximum detail possible. A petition against another well done in Ia missing data or do not understand Io staff are asking, mean more cost to you. We manage hundreds of requests, so we are much more efficient if you do always refer to something of your website we adjuntéis the corresponding link and your access data, hosting etc ... Try to read the message before sending it to our technical team, as if someone outside your company. You will have to search for clarity and specificity.

About us

Over 15 years in the field of Marketing let us know and reconcile the two worlds, the traditional and the digital.  Eternitic is the first Spanish company with successful solutions specially adapted to SMEs

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Velázquez street, 94, 1st 28006 Madrid (Spain)


Infanta Mecedes street 20, 28020 (Madrid)

902 94 90 14

9 to 17h Monday to Friday

Us Partner of Google

adwords_certified_partner_web_ESWe have passed the tests of Google and obtained the certificate proving our dominance and ability to handle the tool.