And why a ticket system?

For safety.

Ensures that all job applications have been made ​​by the person or persons authorized to do unfortunately not personally know all our customers, and we can not respond to telephone requests could jeopardize the safety of its services and the confidentiality of their data, the ticket system is secure, fast and reliable.

If Eternitic client, you can create new tickets to see their passwords after first entering username and password from the client area  http://www.gestion.eternitic.com/clientarea.php .

This place is secured to protect all your data. We perform daily backups to keep safe all your requests.

For convenience.

Once you log into your private space client (client area) under the central section quick search, is the status of your tickets with a link that indicates Create new ticket , which lets you select the department that goes well as the priority level of the message.

Both the main screen of your client area, and in the Quick Links menu , you can view all of your tickets and you can check the status and answers to your posts. This way you can know the state in which they are all orders and update their status easily and comfortable.

We keep a historical of all your tickets that you can consult at any time from your client area to cool or to know what were the actions taken at all times.

For economy.

This system, made ​​by e-mail, no added management costs for the customer and allows our technicians to obtain, on an organized, accurate information about the work done, you should start a support ticket requesting work ( advice to open a ticket ) and the data needed to do it (if you do not know we will respond indicándoselos no cost), this way we guarantee that the time spent is the effective applied to each task (see how to apply the time), eliminated travel costs, telephone call etc. .. No support callers by phone.

 
 

About us

Over 15 years in the field of Marketing let us know and reconcile the two worlds, the traditional and the digital.  Eternitic is the first Spanish company with successful solutions specially adapted to SMEs

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Where we are ?

velazquez94300

Velázquez street, 94, 1st 28006 Madrid (Spain)

estambul22275

Infanta Mecedes street 20, 28020 (Madrid)

902 94 90 14

9 to 17h Monday to Friday

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adwords_certified_partner_web_ESWe have passed the tests of Google and obtained the certificate proving our dominance and ability to handle the tool.